Privacy policy

Data Privacy & Security Framework

This privacy framework governs the data collection, utilization, and security protocols for Pouweney (operating via www.pouweneyusa.com), under the legal management of Xuchang Tianlai E-commerce Co., Ltd. We recognize that purchasing premium human hair wigs and accessories requires a high level of trust, and we are uncompromising in our commitment to protecting your personal information.

1. Data Collection Architecture To process your transactions and optimize your browsing experience, we collect only essential data points:

  • Transactional & Account Data: When you purchase a unit or create a client profile, we collect your full name, billing address, shipping address, email, and phone number.

  • Payment & Financial Data: All financial transactions are processed securely. Pouweney does not host, store, or possess access to your raw credit card numbers or financial passwords. Your payment details are handled directly by our PCI-DSS compliant third-party payment gateways.

  • Device & Security Data: Upon accessing our site, we automatically log specific technical metrics, including your IP address, browser type, time zone settings, and essential tracking cookies. This data is critical for fraud prevention and ensuring a secure checkout environment.

2. Utilization of Your Information The data we collect is strictly deployed for operational and fulfillment purposes, including:

  • Order Fulfillment: Processing your transactions, coordinating dispatch from our Xuchang manufacturing hub, and calculating exact shipping thresholds (e.g., applying the $9.00 USD flat rate or our Free Shipping over $80.00 USD policy).

  • Client Communication: Dispatching tracking updates, order confirmations, and addressing any inquiries regarding styling, returns, or refunds.

  • Security & Risk Mitigation: Screening high-value hair orders for potential risk or chargeback fraud to protect both our enterprise and our clientele.

3. Strict Data Sharing Restrictions We operate on a closed-loop direct-to-consumer model. We categorically do not sell, rent, or trade your personal information to third-party data brokers. We share your data exclusively with verified operational partners:

  • Logistics Partners: Your name, delivery address, and contact number are securely transmitted to our international and local US freight partners to ensure the physical delivery of your order.

  • Legal Compliance: We may disclose your information if legally mandated to comply with applicable laws, respond to a subpoena, or protect the legal rights of Xuchang Tianlai E-commerce Co., Ltd.

4. U.S. State-Specific Privacy Rights (CCPA / CPRA) If you are a resident of California or other US states with active privacy frameworks, you are protected under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). You maintain the following rights regarding your data:

  • Right to Know: You may request full disclosure of the personal data we have collected about you over the past 12 months.

  • Right to Deletion: You may request the immediate erasure of your personal data from our operational databases, subject to certain legal exceptions (e.g., active shipment processing).

  • Right to Non-Discrimination: We will never alter the pricing or quality of your Pouweney hair products based on your decision to exercise your privacy rights.

To execute a data privacy request, please email our compliance team at support@pouweneyusa.com with the subject line "Data Privacy Request."

5. Cookies and Tracking Technologies We deploy essential and analytical cookies to maintain the functionality of our shopping cart and to tailor our web content to your device type. You retain the ability to disable non-essential cookies via your browser settings, though doing so may limit your ability to successfully complete the checkout process.

6. Children’s Privacy Guidelines Our premium hair products and services are not directed at children. We do not knowingly collect Personal Identifiable Information from individuals under the age of 13. If a parent or guardian believes that a minor has submitted personal data to our site, please contact us immediately, and we will expedite the removal of such records.

7. Policy Amendments We reserve the right to update this privacy framework periodically to reflect shifts in our operational practices or legal regulatory requirements. Revisions become effective immediately upon publication on this domain.

Corporate Identity & Legal Contact For inquiries regarding our data handling protocols, or to file a formal privacy request, please contact our centralized management team:

  • Registered Trademark: Pouweney

  • Operating Entity: Xuchang Tianlai E-commerce Co., Ltd.

  • Official Website: www.pouweneyusa.com

  • Compliance Email: support@pouweneyusa.com

  • Direct Support Line: +86 15759932777

  • Facility Address: Room 1302, Building 9, Furongtai, Weiwen Road, Xuchang City, Henan Province, China