Contact Us

Client Support & Inquiries

Have a question about our premium human hair wigs or need assistance matching the perfect shade? Whether you are tracking an ongoing shipment or seeking detailed styling advice, the Pouweney team is committed to providing you with straightforward, genuine support.

Please reach out to our dedicated client care team through any of the channels below. Because we oversee our entire operation directly from our facility, you will receive accurate answers straight from the source. We aim to respond to all email inquiries within 24 hours on business days.

Direct Contact Channels

  • Email Support: support@pouweneyusa.com (Tip: For order-related inquiries, please include your Order Number in the subject line so we can assist you faster.)

  • Direct Helpline: +86 15759932777 (Hours of Operation: Monday - Friday, 9:00 AM - 6:00 PM GMT+8. For our clients in the US, please be mindful of the time difference. You are always welcome to drop us an email anytime for prompt assistance.)

Operations & Returns Facility

All Pouweney products are carefully inspected, securely packaged, and dispatched directly from our sourcing and logistics center in Xuchang—globally recognized as the capital of premium human hair. To ensure a closed-loop and secure process, this exact location also serves as our authorized center for all returns and exchanges.

  • Operating Entity: Xuchang Tianlai E-commerce Co., Ltd.

  • Facility Address: Room 1302, Building 9, Furongtai Weiwen Road, Xuchang City Henan Province, China